Blog

The PDMC – Service Configuration Tier

Aki Lähteenmäki - 18.12.2019

The most common CI domains in the CMDB implementation scope are business applications, end user devices, printing and server capacity. Application servers, databases, connectivity, load balancing, etc. are desirable domains as well, but quite often they are considered being more challenging areas to implement.

The PDMC – Services Tier

Aki Lähteenmäki - 09.12.2019

The Services Tier is in the middle for a good reason. Not only it defines value proposal and sets expectations for the delivered service, but it also links customer business processes with the service provider’s backend services and service infrastructure components in the Service Configuration Tier.

The PDMC – Business Tier

Aki Lähteenmäki - 25.11.2019

The Practical Data Model for CMDB model (PDMC) was created based on the creator team’s vision and experience from numerous ITSM process and tool implementation projects.

Two sides of Service Catalogs – and why both are important?

Mikko Juola - 16.12.2016

What does “Service Catalog” mean to you? Is it part of your business service portfolio or just a list of “things” you can order from self-service portal? Maybe both or even more.

Discussion: Definition of Service and Service Catalogs

Aki Lähteenmäki - 11.03.2016

We share a common view that ITSM is yet quite immature and there is a lot of work ahead in improving models and practices. Our different backgrounds give us different viewpoints on possible solutions.

Raiders of the Lost Service Description

Jani Palmu - 24.11.2015

A while back I had my key note speech at the ITSM Työkalupäivät (=tooling day) event in Helsinki. The red thread of the speech was to share my experiences from the past as an ITSM software reseller and “out-of-the-box” software consultant. I started my presentation by sharing my non-scientific thoughts about the evolution of software sales. […]

Creative Service Management – From a bad master to a good servant

Justin - 14.08.2015

IT service management and best practices have come a long way. Still many people who have worked with service management have a strange feeling that everything is not right. Something is broken. Many people who have worked with service management have a strange feeling that everything is not right. Something is broken. Many service organizations, let’s call […]