Practical Asset & Configuration Management – training

During this one day course, we teach what are the benefits and business value that configuration management can bring. Justin’s experienced trainers will introduce all relevant aspects which must be taken into consideration to successfully implement configuration management in your organization.

What is it about?

“Developing a CMDB is the job of a patient person,” said an experienced business executive. He was right, but why invest in the development of configuration management and CMDB?

At its best, configuration management and CMDB enable e.g. the following outcomes that are important for any service organization:

  • Analyzes: business impact analysis when something is about to change, root-cause analysis in failure situations, vulnerability analysis
  • Financial reporting, such as usage and consumption information, basis for billing, and cost allocation details
  • “Single-source-of-truth”: centralized and shared knowledge promotes better understanding and communication between different stakeholders
  • Reporting: operational and management reporting as well as service reporting

The development of configuration management and CMDB is always a matter for almost the entire organization and therefore it is important to understand the many different aspects of CMDB before starting a development project.

Justin’s Practical Asset and Configuration Management © -training provides comprehensive perspectives from business case identification to implementation scoping, data modeling, process design, technology choices, and step-by-step implementation.

Training courses and content:

In addition to lecture-based teaching, the day-long training includes exercises and a facilitator-facilitated discussion. The lecture section deals with the following issues:

  • Module 1: Overview
  • Module 2: Scope
  • Module 3: Process
  • Module 4: Tools & integrations
  • Module 5: Information architecture
  • Module 6: Implementation
  • Module 7: Summary

Both public and customer-specific implementations of the training are available. Public implementations are available on the Oppia.fi education portal and are always standard in form. Customer-specific training courses are agreed on a case-by-case basis and can include minor adjustments to the training scope.

Who is the training for?

The training is intended for persons working in the design, production or management of the services. Typical job roles of those involved in training are:

  • Process managers
  • Process owners
  • Service managers and other similar roles with service management focus
  • ITSM system administrators
  • Consultants and other specialists.

Training method & materials:

  • Classroom or online training & assignments
  • Training materials(EN, PDF)
  • Cetificate of participation.

 Duration:

  • 1 day (09:00 – 17:00) or 2 x 0,5 days if organized online

Choose your preferred contact below and ask for more!

Aki Lähteenmäki

Co-Founder, Service architect al@justin.fi +358 50 5066 806 Read more

Jani Palmu

CEO | Co-Founder, Service producer jani.palmu@justin.fi +358 40 534 7516 Read more

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