A clear strategy sets direction and establishes a shared goal across the entire organization. It guides decision-making, development activities, and investments.
We help our customers develop and manage their service delivery in a customer- and business-driven manner.
Embedding change into everyday execution through the combined efforts of people, processes, and technology.
We are trusted partner to our customers in business-critical initiatives and transitions.
Unified and structured service information as a foundation for management, decision-making, and automation.
Service platforms and architecture that enable successful service delivery.
During this one day course, we teach what are the benefits and business value that configuration management can bring. Justin’s experienced trainers will introduce all relevant aspects which must be taken into consideration to successfully implement configuration management in your organization.
“Developing a CMDB is the job of a patient person,” said an experienced business executive. He was right, but why invest in the development of configuration management and CMDB?
At its best, configuration management and CMDB enable e.g. the following outcomes that are important for any service organization:
The development of configuration management and CMDB is always a matter for almost the entire organization and therefore it is important to understand the many different aspects of CMDB before starting a development project.
Justin’s Practical Asset and Configuration Management © -training provides comprehensive perspectives from business case identification to implementation scoping, data modeling, process design, technology choices, and step-by-step implementation.
Practical Asset & Configuration Management training helps service organizations to understand why to invest to the above mentioned capabilities and how to do it practice. The training answers to the very important question of why implementation of Configuration Management is so challenging in many organizations. It provides comprehensive and practical approach to asset & configuration management concepts and implementation not forgetting processes, tools, data or people change management.
Practical Asset & Configuration Management training is available as:
Public implementations are available on the Oppia.fi education portal and are always standard in form. Customer-dedicated training courses are agreed on a case-by-case basis and can include minor adjustments to the training scope.
The training is intended for persons working in the design, production or management of the services. Typical job roles of those involved in training are:
HOW CAN WE HELP YOU? Justin’s experience, insights, versatile expertise, and tools have helped numerous organizations deliver better services. Are […]
The Practical Data Model for CMDB model (PDMC) was created based on the creator team’s vision and experience from numerous ITSM process and tool implementation projects.
The Services Tier is in the middle for a good reason. Not only it defines value proposal and sets expectations for the delivered service, but it also links customer business processes with the service provider’s backend services and service infrastructure components in the Service Configuration Tier.
The most common CI domains in the CMDB implementation scope are business applications, end user devices, printing and server capacity. Application servers, databases, connectivity, load balancing, etc. are desirable domains as well, but quite often they are considered being more challenging areas to implement.
Reliable service information as a foundation for decision-making and value creation We ensure the quality, consistency, and governance of critical […]
