Introduction to Creative Service Management

Introduction to Creative Service Management gives you a grounding in the essential principles of service design and management and how they uniquely combine. This coaching session is intended for people in leadership roles in service organizations.

Learn about a fresh approach to leadership

Introduction to Creative Service Management is an interactive exploration of the core principles of Creative Service Management. The journey begins with typical challenges that service organizations face. This forms a basis for key concepts and models of Creative Service Management to be presented later in this coaching session. From this point onwards, the discussion focuses on the significance and management of critical service data, key capabilities of service leadership, customer and service factory journeys and organizational culture. The session presents a comprehensive overview of service- and customer-oriented organizational leadership.

What are the benefits?

  • You gain an understanding of the reasons behind common challenges organizations face today and how to tackle them with Creative Service Management principles.
  • Your service organization learns how to apply service-oriented leadership to improve the efficiency and profitability of its business.

Practical arrangements

  • Can be held at Justin’s or the customer’s premises, or virtually.
  • Duration: approximately 2 hours
  • We recommend 1–4 participants.

Who is the coaching session for?

The coaching is always organization-specific and is intended for people acting in leadership roles. Typical participants are:

  • Service Directors
  • Business Directors
  • CxOs
  • Lead Architects and Designers

Choose your preferred contact below and ask for more information!

Mika Lyytinen

Practice Lead, Partner ml@justin.fi +358 400 211 086 Read more

Jani Palmu

CEO | Co-Founder, Service producer jani.palmu@justin.fi +358 40 534 7516 Read more