The Practical Data Model for CMDB

The Practical Data Model for CMDB (PDMC) is a common information model for IT service management CMDB solutions created by Justin Group Oy. The first public version of the PDMC was published in December 2019 under a creative commons license

Training Services

The trainers are Justin experts with years of experience and know-how in various service management development projects Check our public trainings from here »

The trainers are Justin experts with years of experience and know-how in various service management development projects Check our public trainings from here »

Introduction to Creative Service Management

Introduction to essential principles of service design and management and to the unique combination of these areas

Introduction to essential principles of service design and management and to the unique combination of these areas

Digital Service Catalog

Learn practical tools for designing and launching a digital service catalog for your organization.

Learn practical tools for designing and launching a digital service catalog for your organization.

Practical Asset & Configuration Management

Learn all relevant aspects which must be taken into consideration to successfully implement configuration management in your organization.

Learn all relevant aspects which must be taken into consideration to successfully implement configuration management in your organization.

IT4IT™ Foundation

During the course the participants will learn about the terminology, structure, and basic concepts of the IT4IT standard.

During the course the participants will learn about the terminology, structure, and basic concepts of the IT4IT standard.

Practical Functional Architecture

Good, high-impact service leadership requires deep understanding of the interdependencies between technology and operations. Functional architecture p...

Good, high-impact service leadership requires deep understanding of the interdependencies between technology and operations. Functional architecture provides the tools for describing and benefiting from these tools.

Practical Process Design

Processes are the backbone of a service organization’s efficient and value-based operations. Appropriate, professional description of operating method...

Processes are the backbone of a service organization’s efficient and value-based operations. Appropriate, professional description of operating methods aids understanding of the organization’s value chains while enabling client- and service-oriented development of the processes.

Practical Data Modeling

Everyone talks about data leadership and how important it is. But what is that valuable data, and in what format is it maintained in data systems? Dat...

Everyone talks about data leadership and how important it is. But what is that valuable data, and in what format is it maintained in data systems? Data modeling helps visualize and analyze the structures and contents of critical data so the organization and business can make use of it.

Workshops & Facilitation

You have the knowledge, experience and ideas related to your business, but sometimes a skilled partner can help to kick-start the development process and to clarify your plans.

You have the knowledge, experience and ideas related to your business, but sometimes a skilled partner can help to kick-start the development process and to clarify your plans.

Professional Services

Justin helps you to produce better services for your customers. Our experts are at your service for assignments of all sizes.

Justin helps you to produce better services for your customers. Our experts are at your service for assignments of all sizes.

Content

Creative Service Management content, such as, videos, handbook and ready-made templates.

Creative Service Management content, such as, videos, handbook and ready-made templates.

Blogs

Parempaa digitaalista liiketoimintaa IT4IT™ V3:n avulla

Aki Lähteenmäki - 22.11.2023

Uusi IT4IT™ versio esittelee selkeitä parannuksia suhteessa edelliseen. Se tarjoaa kattavan toiminnallisen referenssimallin digitaalisten tuotteiden hallintaan koko niiden elinkaaren ajan. IT4IT™:n tavoitteena on auttaa organisaatioita keskittymään arvon tuottamiseen IT:n avulla, parantamaan palveluiden laatua ja tehokkuutta sekä hallitsemaan IT-kustannuksia ja riskejä paremmin.

Prosessivalmentaja auttaa asiakasta eteenpäin oppimisen kautta ja esittämällä oikeita kysymyksiä

Mikko Vaarala - 26.10.2023

Prosessivalmentajaa tarvitaan avuksi silloin, kun prosessien kehittämisen tahtotila on tiedossa, mutta on epäselvää, millä askeleilla, rooleilla, resursseilla, konkreettisilla tavoitteilla ja millaisella sidosryhmätyöskentelyllä päästään eteenpäin.

Justinilta löytyi ServiceNow-syväosaaja pikavauhdilla asiakkaan avuksi

Henri Uusoksa - 16.10.2023

Justinin manageri palveluna voi toteutua kiireaikataulullakin. Henri Uusoksa kertoo asiakascasesta, jossa ServiceNow-osaajan lähdettyä yrityksestä, ei ollut aikaa jäädä odottelemaan sopivan korvaavan rekrytoinnin löytymistä. Avuksi tuli Justinin Manager as a Service -palvelu.   “Asiakkaalla oli tukala tilanne. ServiceNow platform owner oli lähtenyt yrityksestä, eikä sisäisesti löytynyt paikkaajaa lähteneen avainhenkilön tilalle”, Henri kertoo.   Asiakkaalla oli tarve saada avukseen […]

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