Service Management, or lack thereof, in B2B APIs
With the advent of (Robotic) Process Automation, (IT Operations) Automation, (Industrial) Internet of Things, Service Integration and Management, the importance of the internal and external APIs has been steadily rising. One thing I constantly feel is missing is the Service Management side of the ...
The Practical Data Model for CMDB (PDMC) is a common information model for IT service management CMDB solutions created by Justin Group Oy. The first public version of the PDMC was published in December 2019 under a creative commons license
Service Factory Journey - simulation game
The Service Factory Journey -simulation game is an easy-to-access, entertaining way to learn the key success factors, operating models, and concepts in the value chain of service delivery - together with your team!
Practical Configuration Management
Packaged workshop and training programs to speed up your design work
Digital Service Catalog Planning
The service portfolio and service catalog help service organizations structure their activities and describe the value they produce in an easy-to-understand way.
Poikkitieteellisiä ajatuksia palvelunhallinnasta ja järjestämisestä
Heli Mehtälä - 26.12.2019
En malta olla tarttumatta sotkuiseen mökin vajan hyllyyn, jossa ovat suloisessa sekamelskassa ruuvipussit ja bensakanisterit, ja toisaalta kotiintulo reppujen ja kenkien esteradan yli saa aina pulssin vähän kohoamaan.
The PDMC – Service Configuration Tier
Aki Lähteenmäki - 18.12.2019
The most common CI domains in the CMDB implementation scope are business applications, end user devices, printing and server capacity. Application servers, databases, connectivity, load balancing, etc. are desirable domains as well, but quite often they are considered being more challenging areas to implement.
The PDMC – Services Tier
Aki Lähteenmäki - 09.12.2019
The Services Tier is in the middle for a good reason. Not only it defines value proposal and sets expectations for the delivered service, but it also links customer business processes with the service provider’s backend services and service infrastructure components in the Service Configuration Tier.