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Servicemanagementexpert
SERVICE MANAGEMENT EXPERT

Whether it’s about any aspect of service management, we know how to help. We know the methods and technologies. We know that no change can happen without people’s input.

Our services »
Our Customers
OUR CUSTOMERS

Our customers are large and medium-sized organizations producing services in both the private and public sectors.

We have experience in several industries:
IT services and software, finance, retail, industry, consumer products, and education and learning.

Customer Stories »
Our Assignments
ASSIGNMENTS

The starting points, objectives, and scope of our assignments vary greatly, but they all share a common denominator—our key mission to help the client deliver better service.

Our experts are available for both short-term and long-term assignments.

Our services »
Our Services
OUR SERVICES

We consult, train and facilitate. We help our customers design and develop better services. We also work in operational management roles, for example as process, system or service manager, as well as in various architecture development roles.

We do the work that our customers should do themselves, but which they either don’t have time or capability to do.

Our services »
Our People
OUR PEOPLE

Our staff consists of experienced industry professionals. They have an average of 20 years of experience in demanding customer and service-oriented management tasks.

The teams includes both long-term management experts and top professionals with a deep understanding of ICT technologies and solutions.

Our Team »
Our Content
OUR CONTENT

Our library offers a wide range of content, developed through years of experience and hundreds of projects. We also use these contents in our own assignments.

The majority of the materials are available for free download under the Creative Commons license!

justinshop.fi »
Blogs & News »
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Training Services

The trainers are Justin experts with years of experience and know-how in various service management development projects

Workshops & Facilitation

You have the knowledge, experience and ideas related to your business, but sometimes a skilled partner can help to kick-start the development process and to clarify your plans.

Professional Services

Justin helps you to produce better services for your customers. Our experts are at your service for assignments of all sizes.

Content

Creative Service Management content, such as, videos, handbook and ready-made templates.

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HOW CAN WE HELP YOU?

Justin’s experience, insights, versatile expertise, and tools have helped numerous organizations deliver better services. Are you struggling with a challenge, facing resource constraints, or in need of improvements to your services, operating models, or tools?

Contact us, and let’s see how we can help you!

Contact us »
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Latest publications

Justinin vuosi 2024: Ultramatkalla kohti muutosvalmista tulevaisuutta

Jani Palmu - 01.04.2025

Tilanne Suomessa ja maailmalla on sekavampi kuin koskaan oman urani aikana. Vielä alkuvuodesta 2024 vaikutukset eivät näkyneet meille Justinilla kovin konkreettisina, mutta hiljalleen ne alkoivat hiipimään meidänkin arkeemme. Konkreettisimpana ja meihin eniten vaikuttaneena ilmentymänä oli useammassakin asiakasyrityksessämme käynnissä olleet muutosneuvottelut, joiden johdosta asiakkaidemme päätöksentekokyky tuntui jähmettyvän. Toimeksiantojemme näkökulmasta tämä tarkoitti käynnissä olevien hankkeiden hidastumista, ja […]

SMO JA 3 VOIMASANAA: Vuorovaikutus, Läpinäkyvyys ja Tehokkuus

Justin - 18.03.2025

Justinin tammikuun aamukahviwebinaaria varten tekemän kyselyn mukaan organisaatiot ovat pystyneet todentamaan merkittäviä parannuksia asiakastyytyväisyydessä ja prosessien tehokkuudessa käynnistettyään SMO-toiminnon. SMO on parantanut vuorovaikutusta ja kommunikaatiota eri toimintojen välillä. Justinilla tehtiin tammikuun aamiaiswebinaaria varten kysely, minkälaisia hyötyjä ja haasteita organisaatioissa palvelunhallintatoimiston (SMO) rooliin, sen pystyttämiseen ja pyörittämiseen liittyen oli havaittu. Kyselyn tulokset vahvistivat Justinin omaa käsitystä […]

Data Protection and Service Management

Henri Uusoksa - 25.02.2025

Data protection has become an increasingly central part of organizational operations, yet challenges related to resources and budgets remain all too familiar. According to the IAPP Privacy Governance Report 2024, the workload of privacy professionals has grown significantly, while resources and budgets lag behind. In many organizations, privacy management is handled in a decentralized manner […]

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Business ID: 2689936-8

info@justin.fi

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