Creative Service Management Handbook

The purpose of the Creative Service Management Handbook is to serve as an aid and information source for people working with service development, leadership and management.

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It provides practical instructions and tips on taking advantage of widely known practices, technologies, and frameworks in service production. This book is written completely here at Justin, and our experts use it as an internal documentation while working on our wide range of customer projects.

The book is available for purchase from as a watermarked personal PDF copy.

Book contents:

  • Creative Service Management definitions and terms
  • Strategy and Service Leadership
  • Service Production Value Chains
  • Services and Products
  • Service Offering and Productization
  • Service Portfolio and Service Lifecycle
  • Service Catalog
  • Documentation of Services
  • Service Architecture
  • Service Configuration Management
  • Service Integration
  • Service Management Office
  • Service Procurement
  • Service Design and Development
  • Service Deployment and Execution

To whom?

  • Service owners & managers
  • Process owners & managers
  • Service & development directors
  • Service designers and product owners
  • Portfolio managers
  • Service business & management specialists

If you’re interested in buying this book for an organization, contact us!

Jani Palmu

CEO | Co-Founder | Sales +358 40 534 7516 Read more

Aki Lähteenmäki

CPO | Co-Founder +358 50 5066 806 Read more