Creative Service Management combines the best of Service Management and Service Design methods. The Creative Service Management depicts our way of thinking and is the core concept behind all of our services.
Read more about our services below and enjoy!
Justin helps you to produce better services for your customers. Our experts are at your service for assignments of all sizes.
You have the knowledge, experience and ideas related to your business, but sometimes a skilled partner can help to kick-start the development process and to clarify your plans.
Design Kickstarters
You have the knowledge, experience and ideas related to your business, but sometimes a skilled partner can help to kick-start the development process and to clarify your plans.
Service Factory Journey – simulation game
The Service Factory Journey -simulation game is an easy-to-access, entertaining way to learn the key success factors, operating models, and concepts in the value chain of service delivery - together with your team!
Creative Service Management Design Workshops
We help your design team to come up with ideas and design new, innovative solutions for your internal or your customers’ needs.The trainers are Justin experts with years of experience and know-how in various service management development projects
Practical Service Management Office
Establishing a Service Management Office (SMO) is a goal for many organizations, but what exactly is an SMO and what should it do? When implementing an SMO, it is extremely important to first clearly define its objectives. Only then can the tasks that fall under the SMO’s responsibility be planned, and the organization and governance model be constructed.
Process Manager Bootcamp
Is the level of process management in your organization highly variable and often dependent on the skills and personalities of individual people? The problem may not necessarily be a lack of understanding of the processes themselves after ITIL courses, but rather that effective process management requires a lot of shared practices, agreement on details, communication, and enhancing mutual understanding among stakeholders.
Training packages
If you are looking for more comprehensive skills development, we recommend exploring our training packages. We have combined our training […]
Digital Service Catalog
Learn practical tools for designing and launching a digital service catalog for your organization.
Practical Asset & Configuration Management
Learn all relevant aspects which must be taken into consideration to successfully implement configuration management in your organization.
Practical Functional Architecture
Good, high-impact service leadership requires deep understanding of the interdependencies between technology and operations. Functional architecture provides the tools for describing and benefiting from these tools.
Practical Process Design
Processes are the backbone of a service organization’s efficient and value-based operations. Appropriate, professional description of operating methods aids understanding of the organization’s value chains while enabling client- and service-oriented development of the processes.
Practical Data Modeling
Everyone talks about data leadership and how important it is. But what is that valuable data, and in what format is it maintained in data systems? Data modeling helps visualize and analyze the structures and contents of critical data so the organization and business can make use of it.Creative Service Management content, such as, videos, handbook and ready-made templates.
Creative Service Management
Creative Service Management WELCOME TO CREATING BETTER SERVICES! Creative Service Management describes a customer-oriented and service-centric way of working that […]
CSM Handbook
The purpose of the Creative Service Management Handbook is to serve as an aid and information source for people working […]
The Practical Data Model for CMDB
The Practical Data Model for CMDB (PDMC) is a common information model for IT service management CMDB solutions created by Justin Group Oy. The first public version of the PDMC was published in December 2019 under a creative commons license
CSM Library
The contents and document templates of the CSM Library are the same tried and trusted tools that Justin consultants use […]