Services

Creative Service Management combines the best of Service Management and Service Design methods. The Creative Service Management depicts our way of thinking and is the core concept behind all of our services.

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Training Services

The trainers are Justin experts with years of experience and know-how in various service management development projects Check our public trainings from here »

The trainers are Justin experts with years of experience and know-how in various service management development projects Check our public trainings from here »

Practical Service Management Office

Establishing a Service Management Office (SMO) is a goal for many organizations, but what exactly is an SMO and what should it do? When implementing a...

Establishing a Service Management Office (SMO) is a goal for many organizations, but what exactly is an SMO and what should it do? When implementing an SMO, it is extremely important to first clearly define its objectives. Only then can the tasks that fall under the SMO’s responsibility be planned, and the organization and governance model be constructed.

Process Manager Bootcamp

Is the level of process management in your organization highly variable and often dependent on the skills and personalities of individual people? The ...

Is the level of process management in your organization highly variable and often dependent on the skills and personalities of individual people? The problem may not necessarily be a lack of understanding of the processes themselves after ITIL courses, but rather that effective process management requires a lot of shared practices, agreement on details, communication, and enhancing mutual understanding among stakeholders.

Training packages

Digital Service Catalog

Learn practical tools for designing and launching a digital service catalog for your organization.

Learn practical tools for designing and launching a digital service catalog for your organization.

Practical Asset & Configuration Management

Learn all relevant aspects which must be taken into consideration to successfully implement configuration management in your organization.

Learn all relevant aspects which must be taken into consideration to successfully implement configuration management in your organization.

IT4IT™ 3 Foundation

During the course the participants will learn about the terminology, structure, and basic concepts of the IT4IT standard.

During the course the participants will learn about the terminology, structure, and basic concepts of the IT4IT standard.

Practical Functional Architecture

Good, high-impact service leadership requires deep understanding of the interdependencies between technology and operations. Functional architecture p...

Good, high-impact service leadership requires deep understanding of the interdependencies between technology and operations. Functional architecture provides the tools for describing and benefiting from these tools.

Practical Process Design

Processes are the backbone of a service organization’s efficient and value-based operations. Appropriate, professional description of operating method...

Processes are the backbone of a service organization’s efficient and value-based operations. Appropriate, professional description of operating methods aids understanding of the organization’s value chains while enabling client- and service-oriented development of the processes.

Practical Data Modeling

Everyone talks about data leadership and how important it is. But what is that valuable data, and in what format is it maintained in data systems? Dat...

Everyone talks about data leadership and how important it is. But what is that valuable data, and in what format is it maintained in data systems? Data modeling helps visualize and analyze the structures and contents of critical data so the organization and business can make use of it.

Workshops & Facilitation

You have the knowledge, experience and ideas related to your business, but sometimes a skilled partner can help to kick-start the development process and to clarify your plans.

You have the knowledge, experience and ideas related to your business, but sometimes a skilled partner can help to kick-start the development process and to clarify your plans.

Professional Services

Justin helps you to produce better services for your customers. Our experts are at your service for assignments of all sizes.

Justin helps you to produce better services for your customers. Our experts are at your service for assignments of all sizes.

Content

Creative Service Management content, such as, videos, handbook and ready-made templates.

Creative Service Management content, such as, videos, handbook and ready-made templates.

Professional services

Training

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