Justin Group Oy, founded 2015, is an independent expert partner to help you achieve the best possible service experience for both the internal and external customers of your organization.
The roots of Justin team are deep in service management. Different process and management frameworks (IT4IT, ITIL, Cobit, Agile, PRINCE2, EA etc.), service integrations and the systems utilized by them have been our daily business for many years.
We apply service design methods to service management. The core objective of service design is to build a working service experience which serves both the service consumer and the business objectives of the service provider. Uniting service management and service design brings the missing piece for the business service management. When we look at the service experience of the service consumer and link it to the production processes of the service, we understand the areas for development of the service from both perspectives.