Training Services

The trainers are Justin experts with years of experience and know-how in various service management development projects

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Practical Functional Architecture

Good, high-impact service leadership requires deep understanding of the interdependencies between technology and operations. Functional architecture provides the tools for describing and benefiting from these tools.

Practical Process Design

Processes are the backbone of a service organization’s efficient and value-based operations. Appropriate, professional description of operating methods aids understanding of the organization’s value chains while enabling client- and service-oriented development of the processes.

Practical Data Modeling

Everyone talks about data leadership and how important it is. But what is that valuable data, and in what format is it maintained in data systems? Data modeling helps visualize and analyze the structures and contents of critical data so the organization and business can make use of it.

Introduction to Creative Service Management

Introduction to essential principles of service design and management and to the unique combination of these areas

Practical Asset & Configuration Management

Learn all relevant aspects which must be taken into consideration to successfully implement configuration management in your organization.

Digital Service Catalog

Learn practical tools for designing and launching a digital service catalog for your organization.

IT4IT™ Foundation

During the course the participants will learn about the terminology, structure, and basic concepts of the IT4IT standard.