Service and technology information
Reliable service information as a foundation for decision-making and value creation We ensure the quality, consistency, and governance of critical […]
Avainsana: CMDB
The PDMC – Service Configuration Tier
Aki Lähteenmäki | 18.12.2019The most common CI domains in the CMDB implementation scope are business applications, end user devices, printing and server capacity. Application servers, databases, connectivity, load balancing, etc. are desirable domains as well, but quite often they are considered being more challenging areas to implement.
The PDMC – Services Tier
Aki Lähteenmäki | 9.12.2019The Services Tier is in the middle for a good reason. Not only it defines value proposal and sets expectations for the delivered service, but it also links customer business processes with the service provider’s backend services and service infrastructure components in the Service Configuration Tier.
The PDMC – Business Tier
Aki Lähteenmäki | 25.11.2019The Practical Data Model for CMDB model (PDMC) was created based on the creator team’s vision and experience from numerous ITSM process and tool implementation projects.
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