Avainsana: CMDB

Service and technology information

Reliable service information as a foundation for decision-making and value creation We ensure the quality, consistency, and governance of critical service and technology information across the entire service environment. We design and implement service portfolios, service and product catalogs, and the supporting information architectures so that information is clearly defined, reliable, and efficiently usable. Unified […]

The PDMC – Service Configuration Tier

Aki Lähteenmäki - 18.12.2019

The most common CI domains in the CMDB implementation scope are business applications, end user devices, printing and server capacity. Application servers, databases, connectivity, load balancing, etc. are desirable domains as well, but quite often they are considered being more challenging areas to implement.

The PDMC – Services Tier

Aki Lähteenmäki - 09.12.2019

The Services Tier is in the middle for a good reason. Not only it defines value proposal and sets expectations for the delivered service, but it also links customer business processes with the service provider’s backend services and service infrastructure components in the Service Configuration Tier.

The PDMC – Business Tier

Aki Lähteenmäki - 25.11.2019

The Practical Data Model for CMDB model (PDMC) was created based on the creator team’s vision and experience from numerous ITSM process and tool implementation projects.

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