A clear strategy sets direction and establishes a shared goal across the entire organization. It guides decision-making, development activities, and investments.
We help our customers develop and manage their service delivery in a customer- and business-driven manner.
Embedding change into everyday execution through the combined efforts of people, processes, and technology.
We are trusted partner to our customers in business-critical initiatives and transitions.
Unified and structured service information as a foundation for management, decision-making, and automation.
Service platforms and architecture that enable successful service delivery.
The simulation game developed by Justin is an easy-to-access, entertaining way to learn the key success factors, operating models, and concepts in the value chain of service delivery – together with your team!
In the Service Factory Journey simulation game we are living daily life in an imaginary service organization whose mission is to respond to customer demand through smooth collaboration between service development, sales and production.
The service organization aims to provide its customers with services that meet requirements and support business in the most cost-effective manner and within budget. In addition to a challenging starting position, resistance to change, policies and rules, and countless external factors create bumps in the road. However, with an open attitude and seamless collaboration, an organization can overcome these challenges and achieve its goals.
The simulation game helps participants understand the principles of the service production value chain and the importance of seamless communication and collaboration between the parties. The game also introduces tools that are central to value chain management, such as the service portfolio, service directory, service request list, and CMDB.
The game is always organization-specific and is intended for people working in service design, production, sales and marketing and management. The game is at its best if the participants have different roles and are from different parts of the service organization.
The game is well suited both for team days and as fact-based entertainment when launching development projects.
HOW CAN WE HELP YOU? Justin’s experience, insights, versatile expertise, and tools have helped numerous organizations deliver better services. Are […]
We share a common view that ITSM is yet quite immature and there is a lot of work ahead in improving models and practices. Our different backgrounds give us different viewpoints on possible solutions.
What does “Service Catalog” mean to you? Is it part of your business service portfolio or just a list of “things” you can order from self-service portal? Maybe both or even more.
The Practical Data Model for CMDB model (PDMC) was created based on the creator team’s vision and experience from numerous ITSM process and tool implementation projects.
The Services Tier is in the middle for a good reason. Not only it defines value proposal and sets expectations for the delivered service, but it also links customer business processes with the service provider’s backend services and service infrastructure components in the Service Configuration Tier.
The most common CI domains in the CMDB implementation scope are business applications, end user devices, printing and server capacity. Application servers, databases, connectivity, load balancing, etc. are desirable domains as well, but quite often they are considered being more challenging areas to implement.
