A clear strategy sets direction and establishes a shared goal across the entire organization. It guides decision-making, development activities, and investments.
We help our customers develop and manage their service delivery in a customer- and business-driven manner.
Embedding change into everyday execution through the combined efforts of people, processes, and technology.
We are trusted partner to our customers in business-critical initiatives and transitions.
Unified and structured service information as a foundation for management, decision-making, and automation.
Service platforms and architecture that enable successful service delivery.
Justin helps you to produce better services for your customers. Our experts are at your service for assignments of all sizes
The principles of creative service management mean that the services are being developed both from the customer and provider perspective. The end product must meet the needs of the customer while simultaneously ensuring the continuity and profitability of service production.
Therefore the development of services requires a broad understanding of the service production.
In movie production, the producer plays a significant role, and the same holds true for service production. The service producer ensures that development projects have management support and resources at their disposal.
The service producer will either independently or jointly with other management make the necessary decisions and policies with regard to the services and production processes to be produced and ensure smooth communication between the key stakeholders.
The service producer’s responsibilities often include, for example, project management tasks as well as conducting requirement analysis, RFx preparation and, for example, preparation of strategic guidelines.
The service architect’s main task is to remove any hindrances to operating activities, thereby ensuring the smooth operation of business and service production.
Depending on the subject area, the service architect’s responsibilities range from conceptual design to demanding technical design tasks.
Our architects specialize in designing, modeling and documenting complex solutions as well as communicating solutions efficiently to different stakeholder groups.
The work of our architects is supported by a wide library of different document templates as well as design and modeling methods.
HOW CAN WE HELP YOU? Justin’s experience, insights, versatile expertise, and tools have helped numerous organizations deliver better services. Are […]
We share a common view that ITSM is yet quite immature and there is a lot of work ahead in improving models and practices. Our different backgrounds give us different viewpoints on possible solutions.
With IT4IT recently trending in the various feeds I follow, not least because of my colleague Aki Lähteenmäki contributing to […]
The Practical Data Model for CMDB model (PDMC) was created based on the creator team’s vision and experience from numerous ITSM process and tool implementation projects.
The Services Tier is in the middle for a good reason. Not only it defines value proposal and sets expectations for the delivered service, but it also links customer business processes with the service provider’s backend services and service infrastructure components in the Service Configuration Tier.
The most common CI domains in the CMDB implementation scope are business applications, end user devices, printing and server capacity. Application servers, databases, connectivity, load balancing, etc. are desirable domains as well, but quite often they are considered being more challenging areas to implement.