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Unified and structured service information as a foundation for management, decision-making, and automation.
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The Practical Data Model for CMDB (PDMC) is a common information model for IT service management CMDB solutions created by Justin Group Oy. The first public version of the PDMC was published in December 2019 under a creative commons license.
There is no correct answer to the question of “What is the right way for modeling the service configuration in digital systems such as CMDBs?”
However, regardless of the geographical location, the size, or the business domain, service providers are often using similar technologies and have implemented their service management processes based on the same industry best practice frameworks and standards. Ultimately, from a service configuration modeling point-of-view, service provider organizations have pretty similar needs.
We at Justin had seen this in practice in numerous ITSM process and tool implementation projects over the past two decades. Therefore, in order to create a short cut for data modelers, we decided to use our extensive experience to compile a common information model called the Practical Data Model for CMDB.
Have you already used the PDMC? We would be glad to hear your thoughts so that we can make the model even better fit for service providers around the world.
Find the model appealing, but don’t know where to start? In such a case please contact us and let’s agree on consultancy services.
HOW CAN WE HELP YOU? Justin’s experience, insights, versatile expertise, and tools have helped numerous organizations deliver better services. Are […]
The Practical Data Model for CMDB model (PDMC) was created based on the creator team’s vision and experience from numerous ITSM process and tool implementation projects.
The Services Tier is in the middle for a good reason. Not only it defines value proposal and sets expectations for the delivered service, but it also links customer business processes with the service provider’s backend services and service infrastructure components in the Service Configuration Tier.
The most common CI domains in the CMDB implementation scope are business applications, end user devices, printing and server capacity. Application servers, databases, connectivity, load balancing, etc. are desirable domains as well, but quite often they are considered being more challenging areas to implement.
Reliable service information as a foundation for decision-making and value creation We ensure the quality, consistency, and governance of critical […]