Avainsana: service catalog

Two sides of Service Catalogs – and why both are important?

Mikko Juola - 16.12.2016

What does “Service Catalog” mean to you? Is it part of your business service portfolio or just a list of “things” you can order from self-service portal? Maybe both or even more.

Discussion: Definition of Service and Service Catalogs

Aki Lähteenmäki - 11.03.2016

We share a common view that ITSM is yet quite immature and there is a lot of work ahead in improving models and practices. Our different backgrounds give us different viewpoints on possible solutions.