Reliable service information as a foundation for decision-making and value creation
We ensure the quality, consistency, and governance of critical service and technology information across the entire service environment.
We design and implement service portfolios, service and product catalogs, and the supporting information architectures so that information is clearly defined, reliable, and efficiently usable.
Unified and structured service information enables automation and the use of AI, supports predictable service management, and facilitates smooth day-to-day operations. When service dependencies, costs, and responsibilities are transparently described and reported, the organization can reduce disruptions, shorten resolution times, and improve the customer experience while minimizing risks.
Examples of our engagements
Service catalog design
A clear and consistent service catalog provides the foundation for manageable and predictable service delivery. We define and structure service content, responsibilities, interfaces, and dependencies in a way that supports both business and operational needs. The result is a transparent whole that facilitates decision-making, prioritization, and service development.
CMDB and service and configuration management
A reliable overall view of the service and technology landscape requires up-to-date and consistent configuration information. Within service and configuration management, we define how services, systems, and technological components relate to one another and how information is maintained in a controlled manner. This enables better impact analysis, faster incident resolution, and information-based decision-making.
Service information governance model
A unified governance model ensures that service information remains high-quality, up to date, and fit for purpose. The model defines responsibilities, processes, and practices for maintaining, using, and developing service information. A well-functioning governance model supports service management, improves information utilization, and creates a foundation for automation and analytics.
Structured service information
Structured and consistent service information enables proactive, impactful, and scalable service management. Through information models and structures, service-related data is described in a machine-readable format that supports reporting, AI, automation, and decision-making. Structured service information reduces manual work, improves transparency, and supports continuous service improvement.