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When customer experience and processes collide

Justin - 09.04.2016

I’ve been a JustIn employee for three weeks now, or JustIna, as you might call me ? I welcome you all with me to a Journey of better customer experience. I’ll begin with a story… Last year I was in a situation that I had to buy a new car. I have a long customer […]

Creative Service Management – From a bad master to a good servant

Justin - 14.08.2015

IT service management and best practices have come a long way. Still many people who have worked with service management have a strange feeling that everything is not right. Something is broken. Many people who have worked with service management have a strange feeling that everything is not right. Something is broken. Many service organizations, let’s call […]

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