CSM Handbook
The purpose of the Creative Service Management Handbook is to serve as an aid and information source for people working with service development, leadership and management.
It provides practical instructions and tips on taking advantage of widely known practices, technologies, and frameworks in service production. This book is written completely here at Justin, and our experts use it as an internal documentation while working on our wide range of customer projects.
Handbook version 2.0 is now available in Finnish. The English edition of the latest release is not yet published, but it’s on the way. Subscribe to our newsletter and you’ll be the first to know once it’s available in English.
The english 1.0 version of the book is available for purchase from justinshop.fi as a watermarked personal PDF copy.
Book contents:
- Creative Service Management definitions and terms
- Strategy and Service Leadership
- Service Production Value Chains
- Services and Products
- Service Offering and Productization
- Service Portfolio and Service Lifecycle
- Service Catalog
- Documentation of Services
- Service Architecture
- Service Configuration Management
- Service Integration
- Service Management Office
- Service Procurement
- Service Design and Development
- Service Deployment and Execution
To whom?
- Service owners & managers
- Process owners & managers
- Service & development directors
- Service designers and product owners
- Portfolio managers
- Service business & management specialists